More Information

Exmouth Market, London

Appointments are not necessary & we welcome walk-ins. However, we are only accepting one household at a time so if you plan to visit in advance you can book an appointment to ensure you're not kept waiting.

Ardgillian Castle, Dublin

We are currently accepting visitors by appointment only. Book an appointment to visit our Irish workshop in Ardgillian Castle here.

Pure gold is too soft to be used in everyday jewellery, so other metals are mixed with the pure gold to create a metal suitable for everyday wear. 18ct gold is made up of 75% pure gold and 25% of other metals. Platinum is alloyed with other metals for strength and workability rather than colour. The platinum used in our jewellery is 95% platinum alloyed with 5% copper. Read a little more about the differences here.

We work with a small number of trusted gemstone and diamond suppliers with whom we’ve developed relationships with over the years. We only buy from suppliers who guarantee that their stones are ethically sourced.

We use only conflict free diamonds in our jewellery, all are sourced from suppliers that comply with the Kimberley process. For those interested in a diamond, we also offer the choice of using lab-grown diamonds in our pieces.

If you see a design you like in our collection but would like it in a different combination of metal and gemstone we can make it to order, sourcing a range of diamonds or gemstones for you to choose from.

Some of our designs are one-of-a-kind and are made with unique or unusual gemstones. Although we may not be able to repeat these, we can work with you to create a bespoke piece of jewellery based on the design. Visit our bespoke page to read more about the process.

If you are buying jewellery as a gift or if you are not sure of sizing we offer two options;

Order our jeweller’s ring sizing set. With 1/2 size increments, you'll be sure to find the perfect fit, and order online in confidence. We will also ship the ring sizer set to you with a discount code, which will reduce the cost of any ring bought on our website by the cost of the sizers.

If you don't want to spoil a surprise, order your ring and once it is gifted we can accurately measure your partner's size & resize as appropriate. There is no charge for adjusting ring sizes and chain lengths on the first occasion.

If your item is in stock it will be sent as soon as any requested adjustments to sizing or fit have been made. For made to order items please allow 6 to 8 weeks for the making process prior to shipping. Your jewellery will be packaged in our signature McCaul Goldsmiths jewellery boxes. All items are fully insured whilst in transit and are sent using a tracked and signed for service.

EU & UK

All taxes and duties are included for those ordering from the EU and UK.

Worldwide

Taxes and duties are not included when ordering from outside of the EU & UK. Customers are responsible for any duties and taxes according to their jurisdiction. Drop us a line at info@mccaul.com for more information on taxes and duties & we’ll do our best to answer any questions you may have.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We offer 90 day returns on all in stock items bought from our website. Just email us directly and we’ll take you through the process.

Commissioned (handmade to order) jewellery, or jewellery that has been adjusted for the customer cannot be returned or exchanged unless previously agreed in writing. Any requests for return of these items will be considered on an individual basis.

FAQ

Our Materials

Customisation & Bespoke

Sizing & adjustments

Shipping

Taxes and duties

Returns

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